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Privacy Policy

Who we are

Red Bird Tutoring is a tutoring company based in the UK. We are owned and operated by Sue Michaels, who can be contacted using the form on our Contact page.

Our website address is: redbirdtutoring.com.

We are registered with ICO (Information Commissioner’s Office)

Download our full Data Protection Policy.

What personal data we collect and why we collect it

At Red Bird Tutoring, we are committed to maintaining the trust and confidence of our visitors to our website. We want you to know that the Red Bird Tutoring website does not collect any identifying personal information such as your name, email address or phone number unless you specifically enter it. Neither do we sell, rent or trade contact lists with any other companies for business or marketing purposes. We just don’t do that sort of thing.

Please read this Privacy Policy for more details on how, when and why we may collect your personal information, how we use it and the limited conditions under which we may disclose it to others as well as how we keep it secure.

Newsletters

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, Active Campaign, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Active Campaign’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing Sue Michaels using the form on our Contact page.

Contact Forms

Our website stores a record of all form submissions. Your data may be deleted by the site administrator. You may request a report of saved data related to your email address, using the form on our Contact page.

Security Logs

The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates.

This site is scanned for potential malware and vulnerabilities by Sucuri’s SiteCheck. We do not send personal information to Sucuri; however, Sucuri could find personal information posted publicly (such as in comments) during their scan. For more details, please see Sucuri’s privacy policy.

This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by ithemes.com. For privacy policy details, please see the iThemes Privacy Policy.

Security logs are retained for 60 days.

Cookies

If you complete a form on or log into our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We also use Cookies provided by Facebook and Twitter. These Cookies operate in different ways but they are both used in connection with Red Bird Tutoring advertising served to a user of the Red Bird Tutoring web site on Twitter and Facebook, the recognition of such users and the devices used by the user to access Twitter, Facebook and the Red Bird Tutoring web site. Further information on each Cookie is set out in the table below.

Your use of third party web sites and platforms such as Twitter and Facebook, and the privacy practices of these platforms, are governed by separate terms, conditions and policies for which Red Bird Tutoring is not responsible. You should review Twitter’s and Facebook’s terms, conditions and policies where you will find more details on how information about you is used on their platforms and how you can set your privacy preferences.

Cookie Declaration

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

When someone visits our website, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We so this to find out things such as the number of visitors to the various parts of our site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

How long we retain your data

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Most cookies are stored for 30 – 90 days, after which they are deleted.

What rights you have over your data

If you have an account on this site, or have completed any forms, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Email your request to Sue Michaels using the form on our Contact page.

Contact Details

You can contact Sue Michaels using the form on our Contact page.

How we protect your data

Our site uses security software to minimise the risk of a data breach from our website. We also include data protection training in all of our in-house staff training to minimise the risk of data breaches.

What data breach procedures we have in place

Should a data breach be reported or recognised, Sue Michaels, will be notified. An internal investigation will be launched and, if necessary, the ICO will be informed within their specified time frame.

Blocking our Use of Cookies

You can block our use of Cookies at any time by activating the settings in your web browser. Please visit All About Cookies where you can find comprehensive information on cookie management for a wide variety of web browsers.

What Happens if I Block Cookies?

If you choose to withhold consent to Red Bird Tutoring use of Cookies, or subsequently block Cookies that you previously consented to, some aspects of the Red Bird Tutoring web site may not work properly and you may not be able to access all or part of our Red Bird Tutoring web site.

Download our full Data Protection Policy.

Policy Updates

This policy will be reviewed regularly and updated according to any changes in our business or the law.

           

Best New Business 2020!

 

We are thrilled to announce that Red Bird Tutoring has been chosen as the Best New Business at our local SME Awards!

Thank you so much to all of our amazing tutors and learners, who make every day at Red Bird amazing!

Sue and the Red Bird Team